RandALL support

Questions people ask

How do I restore my purchase?

Tap any locked tool in RandALL to open RandALL Pro, then tap Restore Purchases at the bottom. Use the same Apple ID you paid with. Still in your free hours? Tap the countdown on the home screen instead.

Do I have to cancel anything when the free hours end?

No. Your first 24 hours need no payment details, so nothing renews and nothing gets charged. When they’re up, tapping a locked tool shows your options. Nothing you made is deleted.

Does reinstalling RandALL start the free hours again?

No. Your iPhone or iPad remembers when your free hours started, even after you delete RandALL, so they only happen once on it.

Does Family Sharing work?

Yes. Make sure Purchase Sharing is on in your Family Sharing settings, then open RandALL on the other iPhone or iPad. If it’s still locked there, tap Restore Purchases.

Why did my alarms stop ringing?

Alarms ring during your free hours. When free access ends they pause, and the same happens if a subscription runs out. Nothing is deleted. Subscribe or buy lifetime and they come back on, exactly as you set them.

How do I cancel my subscription?

Apple handles that. On your iPhone open Settings, tap your name, then Subscriptions, and pick RandALL. Deleting the app doesn’t cancel it.

Is this website the same as the app?

No. The web tools here (wheel, coin, dice, name picker and teams) are free and run in any browser. The iPhone app has 25 tools and works offline. Lists you make on the web stay in your browser and don’t move to the app.

How do I get in touch?

Email me at dino@fartingpixel.com. If you have a subscription or lifetime, there’s also a “Direct line to dino” in the menu at the top of the home screen.